Frequently Asked Questions

Important Links

Download Our App

The Parent & Family Portal is a way for you to access your student’s school and academic information online, including schedules, attendance, grades, instructional materials and immunization records. The Portal also allows you to sign up to receive notifications (such as weather-related school closing announcements) from your student’s school via telephone, email or text message.

You must be a parent or guardian of one or more students actively enrolled in at Philadelphia Academy Charter School.

To register for a Parent & Family Portal account, contact your student’s school today by clicking here

Accounts for parents were not transferred over from the old Parent & Family Portal. You must start brand new with the online registration with Infinite Campus.

A Confirmation Code is used to prove your identity as a parent or guardian when you register for a Parent & Family Portal account. A Confirmation Code is only needed once when you initially register for an account. As a parent or guardian you have one Confirmation Code, regardless of the number of students you have enrolled in Philadelphia Academy Charter School.

You can change your email address by logging into your Parent & Family Portal account and clicking on the “My Account” icon on the Launchpad. When you change the email address associated with your account, you will receive a message at your new email address with a web link to confirm the change. You must click on the link in the message to confirm the new email address. If you don’t click on the link to finish the process, your portal email address will remain unchanged.
To update the email address associated with your account, contact the school your student goes to or email us at parentportal@philadelphiaacademy.org.
You can update your household telephone number by clicking on “Household Information” on the left-hand side of the Portal screen. All other telephone numbers listed for each person are managed at your student’s school. To update your personal telephone numbers, please contact your student’s school.

You can click on the “My Account” icon on the Launchpad within your Parent & Family Portal account in order to change your password or your security questions. You must select three different security questions and enter personal answers that can be used to recover your password in the case that you forget it in the future. Each answer must be between 2 and 50 characters long.

Security answers entered at the time of password recovery are not case sensitive but must otherwise match the answers provided at this time. Be sure to select a combination of questions and answers that wouldn’t be known or easily guessed by anyone other than yourself.

If you forget your password, simply email us at parentportal@philadelphiaacademy.org and we will send you a new password.

If you forget your user, simply email us at parentportal@philadelphiaacademy.org and we will send your user name to you.

The SIS Department has tools to help parents and guardians recover their accounts. Please contact the SIS Department at parentportal@philadelphiaacademy.org for further assistance. Be prepared to provide information to verify your identity.

Your students will be connected automatically to your account through the registration process. If a student does not appear in your account, please contact the school where that child is enrolled.

The calendar shows the events for each school that the parent has students enrolled. The individual school calendar for each student will only display the events for that school/student.

Information is updated in real time. Attendance data takes time to reconcile and therefore may not accurately reflect the correct status of the absence. For example, a parent may have sent a note stating the reason for the absence, but the attendance clerk has not yet updated that information in the system.

Once you have created your Parent & Family Portal account, you can update your notification preferences by clicking Contact Preferences on the left-hand side of the screen. Each of your telephone numbers can be set to receive voice messages, SMS text messages, or both. PLEASE NOTE: If the telephone numbers listed on your account need to be updated, please contact your student’s school.

Click HERE to send a question, concern or request to our SIS team and we will respond to you promptly.

IMPORTANT NOTE: If you have submitted a request for Parent Portal assistance and have not received a reply message within 5 days, please check your SPAM folder in your email account before submitting a second request. Thank You!

Frequently Asked Questions

The Parent & Family Portal is a way for you to access your student’s school and academic information online, including schedules, attendance, grades, instructional materials and immunization records. The Portal also allows you to sign up to receive notifications (such as weather-related school closing announcements) from your student’s school via telephone, email or text message.

You must be a parent or guardian of one or more students actively enrolled in at Philadelphia Academy Charter School.

To register for a Parent & Family Portal account, contact your student’s school today by clicking here

Accounts for parents were not transferred over from the old Parent & Family Portal. You must start brand new with the online registration with Infinite Campus.

A Confirmation Code is used to prove your identity as a parent or guardian when you register for a Parent & Family Portal account. A Confirmation Code is only needed once when you initially register for an account. As a parent or guardian you have one Confirmation Code, regardless of the number of students you have enrolled in Philadelphia Academy Charter School.

You can change your email address by logging into your Parent & Family Portal account and clicking on the “My Account” icon on the Launchpad. When you change the email address associated with your account, you will receive a message at your new email address with a web link to confirm the change. You must click on the link in the message to confirm the new email address. If you don’t click on the link to finish the process, your portal email address will remain unchanged.
To update the email address associated with your account, contact the school your student goes to or email us at parentportal@philadelphiaacademy.org.
You can update your household telephone number by clicking on “Household Information” on the left-hand side of the Portal screen. All other telephone numbers listed for each person are managed at your student’s school. To update your personal telephone numbers, please contact your student’s school.

You can click on the “My Account” icon on the Launchpad within your Parent & Family Portal account in order to change your password or your security questions. You must select three different security questions and enter personal answers that can be used to recover your password in the case that you forget it in the future. Each answer must be between 2 and 50 characters long.

Security answers entered at the time of password recovery are not case sensitive but must otherwise match the answers provided at this time. Be sure to select a combination of questions and answers that wouldn’t be known or easily guessed by anyone other than yourself.

If you forget your password, simply email us at parentportal@philadelphiaacademy.org and we will send you a new password.

If you forget your user, simply email us at parentportal@philadelphiaacademy.org and we will send your user name to you.

The SIS Department has tools to help parents and guardians recover their accounts. Please contact the SIS Department at parentportal@philadelphiaacademy.org for further assistance. Be prepared to provide information to verify your identity.

Your students will be connected automatically to your account through the registration process. If a student does not appear in your account, please contact the school where that child is enrolled.

The calendar shows the events for each school that the parent has students enrolled. The individual school calendar for each student will only display the events for that school/student.

Information is updated in real time. Attendance data takes time to reconcile and therefore may not accurately reflect the correct status of the absence. For example, a parent may have sent a note stating the reason for the absence, but the attendance clerk has not yet updated that information in the system.

Once you have created your Parent & Family Portal account, you can update your notification preferences by clicking Contact Preferences on the left-hand side of the screen. Each of your telephone numbers can be set to receive voice messages, SMS text messages, or both. PLEASE NOTE: If the telephone numbers listed on your account need to be updated, please contact your student’s school.

Click HERE to send a question, concern or request to our SIS team and we will respond to you promptly.

IMPORTANT NOTE: If you have submitted a request for Parent Portal assistance and have not received a reply message within 5 days, please check your SPAM folder in your email account before submitting a second request. Thank You!

Important Links

Download Our App